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| About • Contact Us • Support • Blog • Game Analysis | Today Is February 5th, 2012 |
Support / Contact UsTo contact us about a pre-sales question or a question about an existing order please use one (or both) of the email addresses displayed below. We will respond as soon as possible.
FAQ / Troubleshooting
Common Questions Where Is My Order? Please allow up to 24 hours for your order to be processed. Usually it will not take that long. In most cases we email data files up to 5 MB in size to our customers as an attachment. If you use a free email service there may be a limitation on attachment size and/or account disk space. If you do not receive the data file(s) purchased within 24 hours contact us and we will make the files available for download online. If you entered an incorrect email address while ordering we will not be able to send you your order. If you do not receive a receipt from PayPal or a response from us it is very possible you have entered an incorrect email address. If you are unsure it is best to contact us as soon as possible. Free email sources sometimes include images or code that causes the email to end up in our online spam box. If you do not receive a response from us within 24 hours please contact us using our contact form located at the address below or try an alternative email address. go to support form at ideashops.com ! If you use an alternative email address or contact us using the support form be sure to include order information such as the product(s) ordered and the original email address used for PayPal payment. We must have this information to continue providing support to you. Our customers are important to us. We reply to all legitimate support emails we receive. Therefore, if you do not receive a response from us within 24 hours either we did not receive your email or our response ended up in your spam box. Please try to contact us again by email and/or using our support form at the address shown above. ------------------------------------------------------------------------ I Can't Open The File I Received. The lottery number data files you purchased are located inside the .zip archive file that was emailed to you or downloaded from our web site. To access the lottery number data files you will need to "unzip" them from the .zip file. The procedure to do this on a Windows XP and newer computer is as follows:
Apple has built-in zip support in Mac OS X 10.3 and later. If you understand how .zip files work and believe the .zip file or the data files within are corrupt let us know as soon as possible. Please provide a description of the problem you are experiencing unzipping the .zip file or viewing the data .txt files. If we determine the file(s) have been corrupted we will send you a new version of the .zip file to you as long as it is being sent to the same email address as the original order. ------------------------------------------------------------------------ Why 50,000 Number Combinations Per-File? We divide the number combinations for a lottery game into multiple text files containing 50,000 number combinations each (except for the last file in the series which has fewer number combinations (in most cases)) because many of our customers open and view the number combinations in older versions of Excel which have a 50,000 data row limit. Newer versions of Excel allow just over 1 million data rows. However, we believe it's easier to combine many smaller text files to create fewer, larger files than vice versa. ------------------------------------------------------------------------ Can You Send The Number Combination Files In Excel File Format? No, but all of the text files containing the number combinations that you downloaded can be opened directly in Excel. A second option (if you prefer) is to copy and paste number combinations from the text files into Excel. Excel doesn't automatically recognize text files. Therefore, when browsing to open one of the text files containing the number combinations in Excel make sure the "View All Files" option is selected. ------------------------------------------------------------------------ How Do I Get Each Number In It's Own Cell In Excel? If you copy number combinations from one of the text files into Excel it is likely that all of the numbers will appear in the same column. If you would like to place each number in it's own cell you can do so with the "Text to Columns" function found under the Data tab. To use Text-to-Columns select (highlight) the column of numbers, click Text-to-Columns (under the Data tab), choose "Delimited", Next button, then check "Space" and finally click the Finish button. All of the numbers should now be in their own cell. If you need additional help, there are many detailed tutorials on how to use Text-to-Columns and other Excel features available online. ------------------------------------------------------------------------ Troubleshooting the Lotto-Tools Program If the program selects some number combinations then stops or produces an error message:
If the program freezes or fails to select any number combinations:
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