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| About • Contact Us • Support • Blog • Game Analysis | Today Is May 24th, 2013 |
Support / Contact UsIf you have a pre-sales question or a question about an existing order please contact us using one of the email addresses displayed below. We will respond as soon as possible.
FAQ / Troubleshooting
Common Questions
Order Problems Our customers are important to us. We reply to all legitimate support emails we receive. Therefore, if you do not receive a response from us within 24 hours either we did not receive your email or our response ended up in your spam box. Please try to contact us again using one of the email addresses shown at the top of this page. ------------------------------------------------------------------------ I Can't Download The Lottery Product I Purchased After purchasing a lottery product from us you will have 5 or 6 attempts to download the product in 48 hours. If the download fails to initiate cancel the download then restart the download by reclicking the download link. If the product still fails to download wait a few minutes then try the steps above again. If you continue to have problems and/or use all of your download attempts, contact us using one of the email addresses shown at the top of this page and we will work with you to help you receive the product purchased. We try to respond to most support requests within 1 to 2 hours during normal working hours (CST). However, if you have not received a response from us within 12 hours please resubmit your support request. Issues with iPad And Other Mobile Devices Certain iPads and other mobile devices only allow the user to download files and applications from an App Store. If your computer or mobile device does not allow you to download and save .ZIP files from the internet you will need to use a different computer or mobile device to download the product. ------------------------------------------------------------------------ I Can't Open The File I Received. The lottery number data files you purchased are located inside the .zip archive file that was emailed to you or downloaded from our web site. To access the lottery number data files you will need to "unzip" them from the .zip file. The procedure to do this on a Windows XP and newer computer is as follows:
Apple has built-in zip support in Mac OS X 10.3 and later. If you understand how .zip files work and believe the .zip file or the data files within are corrupt let us know as soon as possible. Please provide a description of the problem you are experiencing unzipping the .zip file or viewing the data .txt files. If we determine the file(s) have been corrupted we will send you a new version of the .zip file to you as long as it is being sent to the same email address as the original order. ------------------------------------------------------------------------ Why aren't bonus numbers included in all possible? In lottery games such as Powerball and Mega Millions the bonus numbers are selected in a second drawing completely separate from the first. See the example below. Drawing One: 1-5-47-53-55 Drawing Two (Bonus Number): 33 Therefore there is no reason to generate all combinations of the 5 numbers in the first drawing and the single number in the bonus drawing because they are not related to each other. They are selected in two different drawings. With Powerball we provide all possible number combinations of 5 numbers ranging from 1 to 59 arranged lowest to highest. In Mega Millions we provide all possible number combinations of 5 numbers ranging from 1 to 56 arranged lowest to highest. Selecting a bonus number for either game is easy. Just select a single number ranging from 1-35 (Powerball) or a single number ranging from 1-46 (Mega Millions). ------------------------------------------------------------------------ Why 50,000 Number Combinations Per-File? We divide the number combinations for a lottery game into multiple text files containing 50,000 number combinations each (except for the last file in the series which has fewer number combinations (in most cases)) because many of our customers open and view the number combinations in older versions of Excel which have a 50,000 data row limit. Newer versions of Excel allow just over 1 million data rows. However, we believe it's easier to combine many smaller text files to create fewer, larger files than vice versa. ------------------------------------------------------------------------ Can You Send The Number Combination Files In Excel File Format? No, but all of the text files containing the number combinations that you downloaded can be opened directly in Excel. A second option (if you prefer) is to copy and paste number combinations from the text files into Excel. Excel doesn't automatically recognize text files. Therefore, when browsing to open one of the text files containing the number combinations in Excel make sure the "View All Files" option is selected. ------------------------------------------------------------------------ How Do I Get Each Number In It's Own Cell In Excel? If you copy number combinations from one of the text files into Excel it is likely that all of the numbers will appear in the same column. If you would like to place each number in it's own cell you can do so with the "Text to Columns" function found under the Data tab. To use Text-to-Columns select (highlight) the column of numbers, click Text-to-Columns (under the Data tab), choose "Delimited", Next button, then check "Space" and finally click the Finish button. All of the numbers should now be in their own cell. If you need additional help, there are many detailed tutorials on how to use Text-to-Columns and other Excel features available online. ------------------------------------------------------------------------ Troubleshooting the Lotto-Tools Program If the program selects some number combinations then stops or produces an error message:
If the program freezes or fails to select any number combinations:
------------------------------------------------------------------------ Cancellations and Refunds Policy An order can be canceled at various steps of the order process. However, once the order has been submitted and your credit card charged, the order cannot be canceled and we will not provide a refund. This policy is not unique to our web site, it is a standard policy for online businesses that provide downloadable data without a software key for authorized access. To be fair to all of our customers we strictly enforce this policy. The rare exception are duplicate orders. If you accidently order the same product more than one time you may request that one of the two duplicate items are refunded. Duplicate order refund requests are subject to a $1 fee (to cover our costs and time) as well as the potential loss of any volume discounts received. |
